Support
From installation to maintenance, our team keeps your laser machines running — anywhere in the world.
Laser Machine Technical Support Capabilities
Everything you need to keep production running.
Fast Global Spare Parts Delivery
EU, the Americas and the Middle East — critical parts within days, not weeks.
Customized Process Development
Tailored marking/cutting processes developed for your specific application.
Rigorous Quality Control
ISO-certified production with in-house QC at every stage and an 18-month warranty.
Free Operator Training
Hands-on training so your team runs machines confidently from day one.
24/7 Multilingual Technical Support
Remote help via TeamViewer, video calls, Skype and phone.
FAQs
What's your MOQ?
One machine. We support single-unit orders as well as container-load wholesale.
How long is the standard lead time?
15–25 working days for standard machines; custom and automation cells 30–60 days, confirmed at order.
Which payment terms do you accept?
T/T, L/C and Western Union for full machines (30% deposit, 70% before shipment). PayPal accepted for spare-parts orders.
What certifications do your machines hold?
ISO 9001 production; CE (EU), FDA (US), SGS (third-party), SASO (Saudi Arabia / GCC). Export documents provided per destination.
Do you provide installation on-site?
Yes — by request, including travel and lodging billed at cost. Most buyers self-install with our remote video support, which is free.
What's the warranty period?
18 months on the main machine. Consumables (tubes, lenses, mirrors) carry separate terms detailed in your sales contract.
Do you ship worldwide?
Yes — to 150+ countries by sea, air and rail. Regional spare-parts warehouses in EU, the Americas and the Middle East shorten replacement times.
Can you customize a machine for our process?
Yes — OEM and ODM are core services. Send drawing, material spec and target output; we’ll propose a configuration.
Get a Free Sample Processing Test
Tell us your material and application, our Overseas Market Team will reply with a tailored solution
Discuss how our lasers can optimize your production.
Request a free sample processing test or a customized solution proposal today.